A lot’s been written—scholarly and popular—about differences in communication styles between people based on gender, age group or otherwise. I’ve listed links to a few references at the end of this post.
Regardless the communication framework that best suits you, this much seems true: to have a conversation where the other person stays actively engaged with you, speak in the way that your listener needs to hear. This may or may not be in the way that’s most comfortable or natural to you.
I’ve written about using a Whole Brain approach for helping people embrace changes in the workplace. Similarly, understanding and employing all quadrants of the Whole Brain Model is a great way to be sure that people “get” what you mean when you speak to them. And using the Communication Walk Around (Figure 1:1) is a helpful tool for accomplishing this.
Someone who tends to think in concrete terms (Green, B Quadrant) will want to hear things in sequential order, and prefers specific details over generalizations.
Red, C Quadrant thinkers hear more readily when stories or examples are used—particularly if they can relate those stories/examples to their own feelings.
And D Quadrant thinkers will listen for the context of what is said, seeking to fit what they hear into the big picture in order to really understand.
Using a Whole Brain approach to communication—where people learn how to express themselves in ways that are true to their thinking style and sensitive to others’ styles—dramatically and quickly improves the chances of having conversations that work. You’ll find yourself not only speaking with colleagues in the same language, but also enjoying the twinkle of understanding in their eyes that says, “I get it!” much more frequently!
COMMUNICATION STYLE REFERENCES:
- The Whole Brain Business Book
- The Platinum Rule: Discover the Four Basic Business Personalities and How They Can Lead You to Success
- Communication styles: Understanding gender differences
- Men are From Mars, Women are From Venus
- Male and Female Communication: Styles, Patterns & Differences
- The Five Communication Styles
- Gender Communication Differences And Strategies
- Are We Talking the Same Language? How Communication Styles Can Affect Relationships
 Ned Herrmann and Ann Herrmann-Nehdi, The Whole Brain Business Book (New York: McGraw-Hill Education, 1996, 2015)
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